At COP, operated by COP Fashion House Pvt. Ltd., we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, we offer a straightforward refund and exchange process subject to the terms below.
01Eligibility
You may request a return, refund, or exchange within 7 days of delivery. To be eligible, the item must:
- Be unused, unwashed, and in its original condition.
- Have all original tags, labels, and packaging intact.
- Not show signs of wear, damage, alteration, or misuse.
- Be accompanied by proof of purchase or order confirmation.
COP reserves the right to reject any return request that does not meet these conditions.
02How to request a return or exchange
Start the request within 7 days of delivery through the return and tracking portal included with your order.
- 1
Open the shipment tracking page powered by Shiprocket.
- 2
Follow the instructions on that page and submit the details we need to verify the request.
- 3
COP reviews the request and arranges a reverse pickup where applicable.
If the return portal is not working, or you need more help, email hr@wearecop.in.
03Reverse pickup
COP arranges a reverse pickup through its logistics partners, including Shiprocket and associated courier partners, wherever service is available.
Where reverse pickup is not available, you may be asked to ship the product yourself. In that case, COP reimburses reasonable shipping charges after we verify the courier receipt.
04Exchanges
We offer exchanges for:
- Size-related issues
- Damaged products
- Defective products
- Incorrect items delivered
Exchanges depend on stock. If the requested size or product is unavailable, you may opt for a refund or store credit, at COP's discretion.
05Refunds
Once the returned item is received and inspected, we will tell you whether the refund is approved or rejected.
If approved
- The refund goes back to the original payment method.
- It typically appears within 5–7 business days after approval, depending on your bank or payment provider.
Shipping charges, gift packaging charges, and any non-refundable service fees may not be refunded, unless the return is because COP delivered a damaged, defective, or incorrect product.
06Damaged, defective, or incorrect products
Notify us within 48 hours of delivery.
We may ask for photographs or a video so we can verify the issue. Once approved, COP arranges a replacement, exchange, or refund at no additional cost.
07Cancellation
You may cancel an order before it is shipped. Once an order has been dispatched, it cannot be cancelled. After delivery, you can start a return request under this policy.
08Non-returnable products
Some products are marked non-returnable, non-refundable, or non-exchangeable on the product page. Those products are not eligible for a return, refund, or exchange unless they arrive damaged, defective, or incorrect.
09If a refund is late
If the stated processing period has passed and the refund has not arrived:
- Check your bank account or the original payment method.
- Contact your bank or payment provider.
- Write to us using the contact details below.
10Contact
For questions about returns, refunds, or exchanges:
COP Fashion House Pvt. Ltd.
By placing an order on our website, you agree to the terms of this Refund & Exchange Policy.