Refund Policy
We want you to love what you ordered. Here's everything you know about our refund process and eligibility requirements.
Last updated: 17 July 2026
At COP Fashion House Private Limited, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This Refund Policy outlines the conditions under which you may request a refund and the process for doing so.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
- The item must be unused, unwashed, and in the exact same condition that you received it.
- The item must be in its original packaging with all tags attached.
- You must initiate the refund request within 7 days of receiving the item.
- Custom-made, personalized items, or items marked as "Final Sale" are not eligible for a refund.
2. Refund Process
To initiate a refund, please follow these steps:
- Contact our support team at grievance@wearecop.in with your order number and reason for the refund.
- Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.
- Pack the item securely and include the original packing slip.
- Ship the item back to us using a trackable shipping method.
3. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a defect or an error on our part (e.g., you received an incorrect or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
4. Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Please allow 5-7 business days for the credit to appear on your account, depending on your card issuer's policies.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at grievance@wearecop.in.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at grievance@wearecop.in and we will guide you through the exchange process.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: grievance@wearecop.in
Address: COP Fashion house private limited, E-53, 2nd Floor, Sector 63, GB Nagar, U.P 201309, India