Frequently Asked Questions
Last updated: 17 July 2026
Ordering & Payment
How do I know my order is confirmed?
Once your order is successfully placed and payment is authorized, you will receive an order confirmation email and SMS containing your order ID and invoice details.
Can I modify my order after placing it?
Orders can only be modified (size change or address update) within 2-4 hours of placement, provided they haven't entered the processing stage. Please contact our support team immediately for assistance.
Is it safe to use my credit/debit card on your site?
Yes, absolutely. All transactions are routed through secure, encrypted payment gateways. We do not store any of your sensitive payment information.
Shipping & Delivery
How do I track my order?
As soon as your order is dispatched from our warehouse, you will receive an email and SMS with the tracking link and AWB number. You can monitor the real-time progress of your shipment through this link.
Do you ship internationally?
Currently, we deliver exclusively within India. However, we are actively working on expanding our logistics to support international shipping soon. Join our newsletter to stay updated!
Returns & Refunds
What if I receive a defective product?
We apologize for the inconvenience. If you receive a damaged or defective item, please notify us within 48 hours of delivery by emailing photos of the defect to our support team. We will arrange a reverse pickup and process an exchange or full refund.
How long does the refund process take?
Once your returned item reaches our warehouse and passes the quality check, we initiate the refund within 48 hours. Depending on your bank, it may take an additional 5-7 business days for the amount to reflect in your account.